
Saltgator Warranty Policy
At Saltgator, we stand behind the quality of our products. When you purchase directly from Saltgator or an authorized Saltgator distributor, your product is automatically covered by a 1-year limited warranty. For extended protection, you may have the option to purchase an additional 1-year coverage.
Warranty Coverage:
This warranty covers manufacturing defects in materials and workmanship, including necessary software support. It does not cover damage caused by:
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Improper use or maintenance
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Accidents, drops, or external forces
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Unauthorized modifications or repairs
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Use with incompatible accessories or materials
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Commercial or non-personal use
Any unauthorized repair or alteration will void the warranty.
How to File a Warranty Claim:
To initiate a claim, please email support@saltgator.com with the following:
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Proof of purchase (invoice, receipt, or order confirmation)
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Description of the issue
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Clear photos or videos of the problem
Shipping Damage:
If your item arrives damaged due to shipping, please contact us within 7 days of delivery at support@saltgator.com with photographic evidence. We’ll work with you to resolve the issue quickly.
Warranty Resolution Options:
If your claim is approved, Saltgator may:
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Repair the product using new or refurbished parts
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Replace it with a new or refurbished item of equal value
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Refund part or all of your original payment (product must be returned)
Effective Date:
The warranty starts from the date the product is delivered. Applies to purchases made from www.saltgator.com or authorized resellers.
Disclaimer:
This warranty is valid only for the original purchaser or gift recipient and is non-transferable. Customers outside standard shipping regions may be responsible for shipping costs on repairs or replacements.